Paying Your Bill
Please pay your bill as soon as you receive it. Send your payment in the enclosed envelope or pay in person at Monrovia City Hall during normal business hours. Non-cash payments can also be dropped in the drop box at the entrance to City Hall at any time. An unpaid bill becomes past due 19 days after presentation. If you are unable to pay your bill, please call us at (626) 932-5517 or come to the water counter at City Hall to discuss payment arrangements.
The following payment options are available
Online Payment and Account Management is now available. See the link below and pay directly from your home or business computer.
Electronic Funds Transfer (EFT) - The City's EFT Program allows automatic payments from a current checking account. When you are set up on our EFT program, you will still receive a paper bill that shows the amount automatically deducted from your checking account. For an application, please use the EFT Sign Up Form below and complete the application. Next, contact our Utility Billing Office to complete the process. Please note that a voided check must accompany the form. To cancel EFT, please submit an EFT Cancellation Form.
Pay by Phone - Phone payments may be made by calling 1-800-272-9829 (select option 3). Visa, Mastercard, Discover, American Express, and E-check payments are accepted. There is no fee to pay by phone. Please note that payments will be posted to your account the following day. When prompted for a jurisdiction code, please use 1573. You will also need your account number and customer number, which are located o the top portion or your bill.
Mail-In - Payments may be sent via US mail, using the envelope enclosed in your billing statement. Please note that payments will be posted on date of receipt and not date of postmark.
24-Hour Payment Drop Box - Non-cash payments may be dropped at the entrance to City Hall anytime.
If you are unable to pay your bill, please call us at (626) 932-5517 or come to the Utility Billing Office at City Hall to discuss payment arrangements.